Refund & Return Policy

Last updated: March 8, 2026

At Arctic Labs, we are committed to providing high-quality research materials and professional customer service. Please read our refund and return policy carefully before making a purchase.

1. Research Use Only

All products sold by Arctic Labs are strictly intended for laboratory and research purposes only.

By purchasing from our website, you confirm that:

  • You are 18 years of age or older

  • You are purchasing on behalf of a qualified research professional or institution

  • You understand that all products are not for human consumption

  • You will use the products solely for lawful laboratory research

Any misuse of our products is strictly prohibited.

2. No Returns on Opened Products

Due to the sensitive nature of research chemicals, we cannot accept returns of any opened, used, or tampered products.

Returns may only be accepted if:

  • The product is unused

  • The seal is intact

  • The request is made within 7 days of delivery

All return requests must be approved by Arctic Labs before shipping anything back.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the package and product

Once verified, we may offer one of the following:

  • Replacement shipment

  • Store credit

  • Partial or full refund

4. Customs and Import Responsibility

Customers are fully responsible for understanding and complying with the import laws and regulations in their country.

Arctic Labs is not responsible for:

  • Packages seized, held, or destroyed by customs

  • Import duties, taxes, or additional fees

  • Delays caused by customs inspections

  • Packages refused by the destination country

If a shipment is seized, confiscated, or rejected by customs, no refund or replacement will be issued.

By placing an order, you acknowledge and accept this risk.

5. Shipping Issues

Once a package has been handed over to the shipping carrier, Arctic Labs is not responsible for delays caused by the courier.

If a package is confirmed lost in transit, please contact us and we will review the case individually.

6. Order Cancellations

Orders may only be cancelled before they are processed and shipped.

Once an order has been shipped, it cannot be cancelled.

7. Refund Processing

Approved refunds will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

8. Contact

If you have any questions regarding refunds or returns, please contact us:

Email: support@artic-labs.com
Company: Arctic Labs

Refund and Returns Policy

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